Level 2 Dental Reception Excellence Apprenticeship
Powered by Babington, this programme builds all the essential strengths of the Level 2 Customer Service Practitioner apprenticeship, enhanced with sector-specific dental skills.
Qualification level
Level 2
Duration
12 months + EPA
Next start date
15/06/2026
Delivery method
Online
Course fee
Funded if eligible
This programme focuses on delivering excellence in the day-to-day Dental Receptionist role, aligned to the Level 2 Customer Service Practitioner Apprenticeship Standard and enhanced with sector-specific dental content.
Based on extensive consultation with dental employers and sector experts, the programme develops confident, capable Dental Receptionists who can support patient care, navigate clinical pathways and drive measurable benefits for practices.
This programme is brought to you by Tempdent, and delivered by Babington, a specialist provider of professional services training and apprenticeships for over 50 years. Babington works with employers across the UK to deliver high-quality apprenticeship programmes, with a strong track record in customer service and professional skills development.
Learners will gain an understanding of key organisational policies, relevant dental legislation, and essential internal procedures. Completion of the programme also develops core dental‑specific skills needed to confidently perform the role of a Dental Receptionist within your practice. These include elements of patient communication and foundational dental knowledge.
Who is this course for?
The Dental Reception Excellence Level 2 Apprenticeship is designed for anyone beginning or developing their career as a Dental Receptionist and for practices looking to strengthen front‑of‑house capability.
This programme was co‑designed with dental employers who identified key gaps in dental knowledge, commercial awareness and workplace professionalism. The apprenticeship directly addresses these areas to enhance patient experience, team coordination, and commercial performance.
What will you learn?
You’ll learn the essential skills needed to excel as a Dental Receptionist, including confident patient communication, customer experience, and maintaining professional phone and email etiquette. The programme also builds understanding of dental terminology, treatment pathways, referrals, and the differences between NHS, private and mixed practices.
Learners will also build commercial awareness while strengthening professionalism through good information governance and effective communication with clinicians and managers. Finally, the programme helps develop resilience and wellbeing strategies, such as managing patient pressure and navigating fast‑paced reception environments.
Curriculum
- Patient communication & experience
- Dental knowledge & patient journey
- Commercial awareness (ethical influencing)
- Professionalism & conduct
- Resilience, mental health & emotional wellbeing
- Managing patient pressure and emotional demands
- Protecting chair time utilisation and managing cancellations
- Reinforcing clinician recommendations
- Awareness of dental terminology and treatment pathways
- Professional body language, call handling and email etiquette
- Understanding referrals and clinical roles
- Confidentiality, consent and information governance
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Dental Reception excellence apprenticeship
This apprenticeship is delivered by Tempdent in partnership with our sister company, Babington. Babington has been a specialist provider of Professional Services training and apprenticeships for over 50 years. By combining our expertise, we have developed and will deliver this specialist programme, establishing a recognised learning pathway for Dental Receptionists.
Funded if eligible
FAQs
How long does the apprenticeship take?
This apprenticeship typically takes between 12-15 months
What does the apprenticeship involve?
Learners will gain an understanding of their organisation’s policies, any legislation that affects their business and company procedures including complaints processes and digital media policies.
Will I earn while I learn?
Yes. Apprentices are employed and paid a salary during training.
Are you a current apprentice on this course looking for support?
Reach out to your dedicated Tempdent Tutor Assessor or email our training support team on training@tempdent.co.uk