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Customer Service - Levels 2 & 3 NVQ Award, Certificate & Diploma

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Course Type:
Office Training
Location:
All
Course Fee:
Privately funded NVQ level 2 = £600 / Privately funded NVQ level 3 = £1,000
Start Date:
20/07/2012
Course Overview :

• It is possible to achieve this qualification either at a level 2 or 3 or as an Apprenticeship.
• The Level 2 takes between 4-6 months to achieve; the Level 3 is 6-12 months; and the Apprenticeship takes between 8-12 months. This consists of a Level 2 NVQ, a technical certificate (online test) and key skills Numeracy, Literacy and ICT at Level1 - unless exempt from key skills): The Advanced Apprenticeship takes between 12-18 months. This consists of a Level 3 NVQ, a technical certificate (online test) and key skills Numeracy, Literacy and ICT at Level2 - unless exempt from key skills)
• The awarding body for the Customer Service qualifications is City and Guilds. Tempdent is an accredited City and Guilds Training centre.
• There is government funding available for learners working towards the Customer Service Apprenticeship and Advanced Apprenticeship. Please see below for further details.
• All training is delivered at your workplace. There is no Training Centre attendance necessary.
• Each learner is assigned a workplace NVQ assessor who will visit you on a monthly basis at your workplace to assist you in achieving your qualification.
• The Customer Service NVQ syllabus covers the following topics;
• Build and maintain effective customer service.
• Give customers a positive impression of yourself and your organisation.
• Promote additional services and products to customers
• Deal with customers face to face, over the phone, in writing and electronically.
• Resolve customer service problems

 

Please click below the PDF icon for more information.

PDF

Customer Service PDF.pdf

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