Tempdent Managing Director Lorraine Nadel Featured in Modern Dentist Magazine

Tempdent Managing Director Lorraine Nadel Featured in Modern Dentist Magazine

The latest issue of Modern Dentist Magazine features an Interview with Tempdent founder and Managing Director Lorraine Nadel exploring her and Tempdent's journey and where she see things moving in the future 

Tempdent have been at the forefront of Dental Training and Recruitment for the past 23 years.  We caught up with Tempdent Managing Director Lorraine Nadel to explore her and Tempdent’s journey and where she sees things moving in the future.

Q. Tell us a little about your background and how Tempdent was started?

I qualified as a dental nurse in 1992 and whilst working full time as a practice manager I noticed the temps we were having sent to the practice weren’t very good or reliable. I wanted to start Tempdent primarily as a recruitment agency and to be able to provide better quality nurses to the profession.

Q. What do you think was the biggest turning point in the evolution of Tempdent?

Definitely statutory registration.  The year after Tempdent started in 1996 there was talk of statutory registration for dental nurses and at that time probably well under 50% of nurses were not qualified. I started worrying about my agency workforce and how I would be able to continue if more than half my workforce were unable to work. So primarily I started delivering training in order to keep my workforce going but at the same time started picking up other nurses in the area.  Without statutory registration I don’t know, maybe we would have just stayed with recruitment.  Our Training business is now just as large as the agency and our Dental Nursing apprenticeship provision which we started in 2001 is I believe the largest in the country.

So from the little acorn of a small part-time national certificate course we then went on to offer post registration courses.  Then we started delivering CPD to the whole dental profession registration and now offer this online as well. We offered a management qualification for practice managers from very early on but it just didn’t tick all the boxes, it wasn’t tailored specifically to dental practice managers.  But with the trailblazer introducing the DPM level 4 qualification, we started delivering that in January 2018 and that has been very popular.

Q. How has your role changed over the years? What has been your biggest learning?

I have learnt so much over the years.  I didn’t go to university or do a business degree from a business perspective had to find my feet on the job.  I think the biggest challenge over the years has been ‘letting go’ and delegating.  We obviously started off with just me and now we have got 72 members of staff and you can’t do it all yourself! I now can’t do anything without my fabulous team.

Q. What are the biggest changes that you see in dentistry moving forward and what challenges does this offer?

I think the biggest challenge in dentistry at the moment is keeping people within the profession. It’s always been a problem keeping dental nurses in the profession but we are now even finding it hard to keep dentists in the profession.  We are very proud that we have been working with the Trailblazer Dental group for the last one and a half years and are very excited to see the proposed developments in dentistry being discussed for the next 25 years. The different courses being introduced and the effect they will have on the structure of dentistry is quite profound and the fact a DCP will have a longer and more rewarding career is something that we are very excited about. It’s starting to happen already with the dental technician apprenticeships and later this year the enhanced OHP apprenticeship.

Q. What’s new at Tempdent?  What have you been up to lately?

One thing I love about Tempdent is we never stand still! We are constantly evolving and progressing, whilst at the same time keeping our core values at the heart of Tempdent.  Over the last year we have introduced quite a lot. In January 2018 we launched our online CPD and the uptake has been amazing. We’re also very excited to be starting our 3rd Practice Management apprenticeship intake in January and are also welcoming a very large corporate who will be putting all their practice managers through our course from March. Through our involvement with the Trailblazer group we have been instrumental in working with awarding bodies and Ofqual to develop the new apprenticeship end point assessments, ensuring they meet the needs of the profession.  We are also moving to new premises in April which we are all very excited about so a lot to look forward to in 2019. 

This article was published in Issue 6 of Modern Dentist which can be read online by following this link Modern Dentist Magazine Issue 6 P.19 or a copy should be coming through your letterbox any day now.

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  • Lorraine, I would like to thank you for the exemplary work under taken by your staff. From the point of contact, Trish showed me compassion and understanding. The support shown to me was truly amazing. It was Tempdent that placed me at Carnaby street nearly 20 yrs ago!
    Gloria Balfourth - Carnaby Street Dental Practice
  • Dr Rhaman was very impressed with the service you provided to him, the turnaround was amazing at such short notice. Due to this Woodside Dental will now use Tempdent going forward
    Woodside Dental Practice
  • I have been working with Tempdent for over a year and I'm very happy . I have never been out of work , they are make sure that work is local so i don't travel far. Everyone at Tempdent is friendly and helpful. I highly recommend Tempdent.
    Dorota C - Tempdent Temp
  • I have been a temp for the last few years and have been very happy with the work I get. I get great satisfaction going to different practices and having feedback from the staff at Tempdent – they make me feel part of a team. If I have problems they are always there to help too.
    Lisa T - Tempdent Temp
  • You have all been very supportive of me and wonderful to work with! My thanks to you and the team for all your help and support!
    Cheryl L - Tempdent Temp
  • I am so pleased with the level of communication and support I am getting from you and the agency.
    Anna V - Tempdent Temp
  • I feel I am progressing well on this course and all my work is up to date. My relationship with my assessor is good, can contact Joanne at anytime and always gets back to me, always helps me with my work and gives me useful feedback on my work.
    Leanne P - Tempdent Student
  • I am enjoying the course, and I feel that I making really good progress. My assessor is really supportive and always helps as quickly as she can.
    Emma B - Tempdent Student
  • In the last 15 months I wouldn’t have got this far without Lisa pushing me and believing in me, Lisa has guided me all the way and supported me fully and pushed me when I needed it.
    Holly F - Tempdent Student
  • Minal's approach to teaching is, in my opinion, exceptional of the highest standards, her technique makes learning fun as well as interesting and it was always a pleasure to attend her classes.
    Lilian S - Tempdent Student
  • Great news today that I passed both my English and maths exams. I would like to thank Heather, as the revision session held before the exam really helped! Heather you are an amazing person and I would not have got through any of this without you! The support from you has been unreal! Thank you soooooo much xxxx
    Emma P - Tempdent Student
  • Been doing my national Diploma with this company and recently had to re-take a maths exam on Wednesday. Had a lady there called Heather who is truly amazing, she helped me feel a lot less nervous and her revision session was the best I have ever had. Thank you so much...!
    Becky J - Tempdent Student
  • I am currently on a course with tempdent! they have really helpful staff, especially my portfolio assessor Heather Cooper!!! Heather is brilliant and has helped and supported me throughout the course! She also has a great sense of humour which also helped :)
    Shauny B - Tempdent Student
  • Since the day I started the course, Katherine has been extremely helpful and approachable. She has made the course an extremely fun and interesting experience for me.
    Eleanor D - Tempdent Student
  • My assessor is amazing, she has helped me through a lot and I wouldn't have been able to do this course without her. Thank you so much Heather Cooper, you are my rock!
    Gemma H - Tempdent Student
  • My journey this past year has been but by far one of the best. Thank you to my assessor Lyn Evans and to the Tempdent team to help to organise the Webinars and Workshops to help us complete our qualification
    Samantha H - Tempdent Student
  • Thankyou so much for all your help, you are an excellent tutor! I must say my experience with Tempdent has been brilliant especially in comparison to my previous dental nurse training..looking forward to finally receiving my certificate
    Shannon Reilly - Student
  • Tempdent provided me with the most amazing help and support during my training. My assessor, Lynn really helped me through my course, she was very easy to approach. She had some brilliant tips and hits when it came to revising for my exams and I managed to qualify in just over a year which I do not think I could have done without such a great tutor. When I was really stuck on a project Lynn would make an arrangement for a support call where she broke down the project in a way I could understand what I had to do
    Shannon Feguson - Student
  • I have just finished my course with Tempdent and they were brilliant! Especially my assessor Anita, she always contacted me to make sure I was happy and on target, and was overall a brilliant support!
    Rochelle C - Tempdent Student

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