This CPD session will help gain an insight into the various types of personalities and how to effectively handle difficult situations. The course also discussess complaints handling and the importance of presenting a positive image of the company and individual.
Who should attend
Suited to all members of the dental team
Intakes and venues
We run the Commuication & Customer Service course throughout the year.
We can deliver this course in your dental practice or you can attend at our Training Centre.
How to book
Book & pay online
Pay by cheque, cash or card over the phone.
Request a call
Course Fees
Workplace delivery (up to 15 people) - £265 plus VAT for a half day
Workplace delivery (up to 15 people) - £365 plus VAT for a full day (combined with one of our other CPDs excluding CPR AED)
Essential training for the whole dental team
Up to 3 hours verifiable CPD for all the dental team
Awareness of different types of communication and perception
Understanding the importance the first impressions
Overcoming the barriers to communication
Understanding the different personality types
The ability to deal with different or difficult personalities
Strategies in dealing with difficult situations
Understanding the importance of confidentiality
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