Module 1 of the Complaints Handling, Law and Ethics CPD focuses on handling complaints both effectively and efficiently. This includes… more info
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Complaints Handling, Law and Ethics CPD
The modules in the Complaints Handling, Law and Ethics CPD topic will aid your understanding of the importance of effective communication methods and how communication can influence the outcome in a positive or negative way. The topic provides information on what you can do to reduce your chances of getting a complaint and what you can do when they do happen, as well as information on GDC principles relating to ethics, confidentiality and consent. Each module in this topic provides you with 2 hours verifiable CPD.
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Complaints Handling, Law and Ethics Module 1 - Complaints Handling
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Complaints Handling, Law and Ethics Module 2 - Communication
Module 2 of the Complaints Handling, Law and Ethics CPD focuses on barriers to communication and how to minimise these. It also discusses… more info -
Complaints Handling, Law and Ethics Module 3 - Ethics Explained for Dental Nurses
Module 3 of the Complaints Handling, Law and Ethics CPD focuses on the GDC principles relating to ethics, including confidentiality,… more info -
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Complaints Handling, Law and Ethics Module 4 - Duties and Scope of a Dental Nurse
Module 4 of the Complaints Handling, Law and Ethics CPD focuses on both the duties of and scope of practice for a dental nurse, including… more info -
Complaints Handling, Law and Ethics Module 5 - Equality and Diversity
This CPD module will enable you to gain a better understanding of equality, diversity and inclusion and how each relates to dentistry. This… more info -
Complaints Handling, Law and Ethics Module 6 - Data Security and Protection CPD
This CPD was to educate and give understanding and information regarding the laws surrounding data protection in the practice and know… more info -
Complaints Handling, Law and Ethics Module 7 - Consent and Mental Capacity CPD
This CPD provides an overview of the principles of consent and how it should be obtained from patients, it outines the principles of… more info
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