The modules in the Complaints Handling, Law and Ethics CPD topic will aid your understanding of the importance of effective communication methods and how communication can influence the outcome in a positive or negative way. The topic provides information on what you can do to reduce your chances of getting a complaint and what you can do when they do happen, as well as information on GDC principles relating to ethics, confidentiality and consent. Each module in this topic provides you with 2 hours verifiable CPD.
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