Training

Module 1 of the Complaints Handling, Law and Ethics CPD focuses on handling complaints both effectively and efficiently. This includes understanding why and when complaints are more likely to occur, what to do when they happen and how to prevent them in the first place.

This CPD module provides you with 2 hours GDC verifiable CPD.

This CPD module relates to GDC development outcome A.

Last reviewed:

Review due: June 2023

The aims of this module are to be able to identify various complaints and describe the steps taken when a complaint arises

• Define what is meant by ‘complaint’
• Identify the type of complaints that can occur
• List and describe the steps taken when a complaint arises
• Name the organisations that can assist or manage complaints handling