Module 2 of the Complaints Handling, Law and Ethics CPD focuses on barriers to communication and how to minimise these. It also discusses what constitutes good and bad communication, and identifies coping…
Module 2 of the Complaints Handling, Law and Ethics CPD focuses on barriers to communication and how to minimise these. It also discusses what constitutes good and bad communication, and identifies coping mechanisms for dealing with difficult people and situations.
This CPD module provides you with 2 hours GDC verifiable CPD.
This CPD module relates to GDC development outcome A.
Last reviewed:
Review due: June 2023