We are committed to providing a professional, fair, efficient, courteous and helpful service.
If you believe that things have gone wrong and you are dissatisfied with the service, we want you to tell us. Then we can seek to resolve your complaint and also try to ensure it does not happen again.
All staff at Tempdent have been trained on how to handle complaints and therefore you can approach any member of staff.
You should first attempt to resolve the complaint by taking it up with the individual concerned.
1. If you are unable to resolve the situation you can make a complaint in person or by telephone, letter, fax or e-mail to:
Tempdent Dental Agency
34 Arcadia Ave
London N3 2JU
Tel: 0208 371 6700
Fax: 0208 371 8300
We will reply within 10 working days from when we receive your complaint. If it is not possible for us to give you a reply within this time, we will give you an interim response, telling you what is being done to deal with your complaint and when you can expect the full reply and from whom.
The full reply will include details of the actions taken or to be taken following the complaint.
The initial response will give you details of who to contact next if you believe that your complaint has not been dealt with properly, this will normally be the Managing Director, Lorraine Nadel.
If you are still not satisfied with the action taken then the Managing Director will give you the details of the appropriate person to contact.
Complaints are monitored by the Managing Director to ensure that the standards in dealing with complaints are met and that the necessary improvements are identified. The operations of the complaints process is reviewed annually.
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